Privacy Policy

1. Overview

This Privacy Policy explains how Traksite collects, uses, stores, and protects your information when you use our mobile application and services.

2. Information We Collect

Personal Information

• Name

• Email address

• Phone number

• Profile picture (optional)

• Country, gender

• Employee ID, department

• Company affiliation

Authentication Data

• Email/password (securely hashed)

• Google Sign-In data

• JWT and refresh tokens

• OneSignal device identifiers

Professional & Business Data

• User roles and approval status

• Certifications and expiry dates

• Markout and excavation records

• Equipment and employee directory data

Location Data

• Addresses, intersections, counties

• Latitude/longitude for markouts

• Google Maps-based location data

Media & Files

• Profile images

• Markout photos

• Uploaded documents

• OCR-processed files

Usage & Device Data

• App usage patterns

• Device type and OS

• Notification interaction data

3. How We Use Your Data

We use your data to:

• Provide and operate the Service

• Manage markouts and compliance

• Authenticate users

• Send notifications and reminders

• Improve app functionality and security

• Meet legal and regulatory obligations

4. Third-Party Services

We share data with trusted third parties only as necessary:

• Supabase – authentication and database

• Google – sign-in, maps, places

• OneSignal – push notifications

• Firebase – file and image storage

• Railway-hosted backend APIs

• Cloud storage (R2/S3)

Each provider processes data under its own privacy policies.

5. Data Storage & Security

• Data is stored on secure cloud servers.

• All communications use HTTPS encryption.

• JWT-based authentication is enforced.

• Access is restricted via role-based permissions.

6. User Controls & Rights

Users may:

• Update personal information

• Manage notification preferences

• Edit or delete certifications

• Request account deletion

• Sign out at any time

7. Data Retention

• Data is retained while accounts remain active.

• Markout data may be retained for legal compliance.

• Files remain stored until deleted by the user or company.

8. International Data Transfers

Your data may be processed and stored in multiple regions due to global cloud infrastructure.

9. Children’s Privacy

Traksite does not knowingly collect data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the app.

11. Contact Us

For privacy-related questions or requests:
Privacy Contact: contact@traksiteapp.com
Help & Support: Available in the app